Need Help?

We've got you covered

If you're a client and you need help with anything at all here are four ways to reach us:

For the fastest reply, please submit a support ticket here.

Our support team is in-house and 100% AUS. based …and using that ticketing system helps make sure you don’t fall through the cracks.

Or you can call us at +1 857-763-3155. Our office hours are Monday through Friday from 8-4, brisbane, australia time.

In the event you get voice mail, please be sure to leave your email address as well as your call-back number. The reason why is because your customer record is tied to your email address and we’ll be able to look you up in the system before we call you back …and therefore save you time.

You can also email us at

If you don't feel like calling or going to, which is highly recommended you can send us an email at, you can expect a 24-48 hour response time.

Or you can “snail mail” us at:

Ladd Pty Ltd: 3 Oracle, Suite E3-06, Broadbeach, QLD, Australia